Verbal Judo, or Tactical Communication, enables employees to focus on the behavior of others while maintaining
their own and other's safety and then use Appropriate Presence and Words to achieve a professional purpose.
Verbal Judo, like Judo itself, uses the energy of others to master situations. It contains a set of communication
principles and tactics that enable the user to generate cooperation and gain voluntary compliance from others under stressful
conditions. These tactics are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people.
Verbal Judo teaches a philosophy of how to look creatively at conflict, offering specific, powerful, and
usable strategies to resolve tense situations. Employees will learn to respond to situations rather than react to personal
feelings. Additionally employees will come to understand how to deal with difficult people and how to use conflict management
tactics to diffuse confrontational encounters.
Contact (877) 428-7492
Verbal Judo Associates of Colorado Pueblo, Co 81001
© 1997 - 2004 Verbal Judo Institute,
Dr. George J. Thompson, President