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Verbal Judo

Work Place Violence
Work Place Violence
Hospitality and Service Industry
The Cost of Conflict
Law Enforcement
Health Care
The Education Professional
What Research is Saying About Professional Development
School Resource Officers
Verbal Judo for Parents
The Art of Verbal Judo
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Meet John McPhail
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Training Assesment
Verbal Judo Associates
Dr. George Thompson

A proactive approach allows an organization the opportunity to prescribe the most effective and least costly solution. Once a violent incident has occurred, significant resources must be expended to deal with the situation (financial, emotional, legal, and medical). One estimate is that a single work related fear and violence incident results in about $250,000 in direct organizational costs. This does not include indirect costs such as lower morale, degraded mission effectiveness, personnel impact, etc. 

Includes all type of perpetrators such as:

Outsiders: Someone who has no legitimate relationship with the victim or workplace and usually enter the workplace to commit a robbery or other criminal act.

Customer: Someone who is a recipient of a service provided by the affected workplace or victim.

Employee: Someone who has an employment-related relationship with the workplace victim. You may have current or former employees in this situation.

Employee-related outsider: Someone who is possibly a current or former spouse/lover, a relative, acquaintance or some other person who has a dispute involving an employee of the workplace.



Verbal Judo 719-545-4325