Denver, CO---Verbal Judo Institute. John R. McPhail, Verbal Judo Senior Associate and Trainer has completed recertification from The Verbal Judo Institute, Yucca
Valley, CA.
Dr. McPhail, a Verbal Judo trainer since 1997 began with presentations to law enforcement, teachers and government
employees. Currently he presents on-site training for the Hospitality and Event industry in the US, Canada and the United
Kingdom. In November, he will be traveling to the United Kingdom to train hotel
and restaurant staff.
Verbal Judo, initially designed as a Tactical Communication de-escalation tool for law enforcement has been tailored to meet the
needs of hospitality and event staff at all levels. Verbal abuse in the Hospitality
Industry is on the rise and the need for staff training has never been greater. Hospitality and event staff are often confronted
with difficult or aggressive people in the workplace. With respect to guest, Verbal Judo saves time preventing escalation
of conflict, disagreement, etc. It saves stress, by keeping in control. Everybody
wins. Guest feel they are being treated well, and come back. (Guest loyalty is maintained.)
For further information contact Verbal
Judo 719-545-4325